We don’t guarantee that we will receive your returned item.īy placing an order with us, you agree to our policies. If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. Our large items often come in custom boxes, this is for the protection of the item.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You are responsible for packing your order to prevent damage, always return unit in packaging in which it was originally shipped. Remember restocking fees apply on most items. If you receive a refund, the cost of return shipping may be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product after you receive an RMA, please attach the label to the shipping box and drop off with the carrier. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If special conditions apply, contact us before sending your product. If you need to exchange it for the same item, send us an email at and send your item to: 4701 Shore Drive suite 103 #183 Virginia Beach Virginia US 23455. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account or credit card statement again. We reserve the right to refuse to refund shipping charges at our discretion. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable), including items that require a restocking fee.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery. Please do not ship your order back to us without notifying us and receiving an RMA. Please do not send your purchase back to the manufacturer unless directly instructed to. To complete your return, we require a receipt or proof of purchase, or your order receipt. If damage is not noted when signing and receiving, Atlantic Lighting is unable to make a claim with the shipper on your behalf. Be responsible, inspect the delivery and make sure nothing is missing, pieces damaged, parts dented or scratched. Atlantic Lighting has the right to refuse returns for damaged items received.įreight shipments: All damage is required to be marked on Bill of Lading. Atlantic Lighting is not responsible for product damaged upon customer opening or removing items from packaging. Pictures are required for warranty issues and return. We recommend documenting the condition that you shipped the item in and email it to you have submitted your Return Request.Ĭustomer is responsible for noting any damage on product or package when receiving packages, pallets, crates, freight items and small packages in a timely manner of 1 business day. Items returned as defective and found to be in working condition will incur applicable fees. We will not accept returns that go beyond the 10 day window. Any return that receives a return label must have the item shipped within 10 days of receiving the label. The restocking fee includes all shipping charges that are non-refundable. We also have a restocking fee on items that ranges from 10-40%. It must also be in the original packaging with instructions and all applicable items/accessories. Items that have been installed are not eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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